Cancellation Policy

 

 

Custom Orders—Cancellation Policy

The following cancellation policy applies to all custom orders:

1. Custom Orders cancelled within 24 hrs after deposit is received by Sketch N Build, customer gets a full refund.

2. Custom Orders cancelled between 24-72 hrs after deposit has been received by Sketch N Build, 10% will be deducted from the total invoice amount.

3. No cancellations or refunds after 72 hrs on all custom orders.  For Cancellations email info@sketchnbuild.com.  Include your full name, address, order and indicate that you would like to cancel your order.

Stock Order Cancellation Policy (ONLINE STORE)

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

• If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit is issued.

• If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.

• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

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