Returns

SKETCHNBUILD, INC is committed to your satisfaction, so if you change your mind or your order is not quite right for some reason; it can come back to us anytime within 15 days of the items delivery date

To help us process your return as quickly as possible please follow the following process:


1. Please contact us via info@sketchnbuild.com to let us know to expect your return (include your name AND your order number).
2. Returned items must be unused, in the condition you received them, and in the original crating/packaging. You will be responsible for return shipping costs. 

3.  Contact our customer service department at info@sketchnbuild.com or call 1-800-975-0597 for detailed information on how to prepare your return.

If your machine was purchased through a third party website or an auction website, we advise that you utilize that party’s website and return policies to process a claim.

 If you ordered by credit card, we will make every effort to credit your account. SKETCHNBUILD, INC reserves the right to determine an efficient refund process. If purchase was made by credit Card and a refund is processed, the refund will show on your next statement, depending on the issuing bank and/or your billing cycle. If purchase was made by Cash/Money Order/ Bank Transfer/Cashier's check, SKETCHNBUILD INC will process the refund based on the most efficient method available.

Unfortunately, we cannot refund your original shipping charges.

 

RETURN PROCESS

·   Contact SKETCHNBUILD’s  customer service department at 800-975-0597 for return instructions

·   Package/Crate the machine appropriately so as to ensure safe arrival

·   Allow 2-3 weeks for inspection after item(s) is picked up for return.

·   If a return is initiated due to operator’s inability to use machine, a return will only be initiated after all setup assistance options have been exhausted by our support department (Note: payment for support services may be required). A member of SKETCHNBUILD’s Support Team will need to initiate the return request. Customer will be notified once the return request has been approved or disapproved.

·  Upon receipt and inspection of the returned Item(s), you will be refunded the cost of the item(s) and applicable sales tax (minus initial and return shipping charges and a 25% restocking fee). 

·   No returns will be issued for abuse or misuse of machinery

Note: Shipping is not refundable.

Credit card Disputes

No Refunds will be processed on products that have open credit card disputes, all disputed machines, must first be returned and received in good working condition for a Credit Card Dispute Refund to be processed. All Open Credit Card Disputes will be processed in accordance to your Credit Card Dispute processes.

Summary of Return Policy.

·    15 Day acceptance period from date of delivery. Damage claims and order discrepancies will not be accepted after this time.

·    Returned machines must be received at SKETCHNBUILD, INC in new condition and in original packaging or crating.

·    Altered/used items are not eligible for return.

·    Buyer is responsible for all shipping charges.

·    Allow 2-3 weeks for inspection after item(s) is picked up for return.

·    A 25% re-stocking fee applies to all returns (minus initial and return shipping charges and a 25% restocking fee)).​

·    We do reserve the right to refuse or delay a refund if fraud or abuse is suspected.

Back Ordered / Out-of-Stock Items.

·    All back ordered machines and out-of stock items are subject to a 90 day cancellation/refund freeze.

·  Due to required production lead time, shipping, quality control processes, back-ordered or out-of-stock items cannot be cancelled prior to 90 days. Any requests for cancellation or refunds will not be honored until the 90 day period has expired.

·   We will however, honor any cancellation and issue a refund for orders that have not been shipped after the 90 day freeze period.

 

In Stock Items.

·   All back ordered machines and out-of stock items are subject to a 30 day cancellation/refund freeze. 

·    If your order has not been shipped after 30 days, we will honor the cancellation and issue a refund.

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